Delivery & returns
Request a return online, specify exactly what is coming back, and receive a traceable reference and email updates at each staff-managed stage.
How it works
Do not send an item until your return has been reviewed and instructions have been issued.
Choose the order, items, quantities, reasons, and preferred outcome using the form below.
An email confirms your reference. The returns team then sends approval and the correct return route.
Pack the approved items securely and follow the supplied collection or dispatch instructions.
Once assessed, the agreed refund, replacement, repair, or advice is completed and your status is emailed.
Where UK consumer distance-selling rights apply, you can normally tell us within 14 days of receiving the goods that you wish to cancel, then return them within the following 14 days. You do not have to give a reason. Exceptions can apply, including certain made-to-order goods.
Tell us promptly and include clear fault or damage details. Keep the product, serial labels, packaging, and delivery materials while we assess the most suitable remedy and return method.
Eligible refunds are sent through the appropriate original payment route. Where the statutory online cancellation rules apply, the standard outbound delivery cost is included; enhanced-delivery extras may not be.
See how live checkout charges, lead times, dispatch, tracking, shortages, and international orders are handled.
This page does not limit statutory rights. Official UK guidance is available from GOV.UK.