01
Basket
Products and quantities determine which delivery services can be offered.
Delivery information
Clear costs and traceable delivery
Delivery options and charges are calculated from the actual basket and destination, with fulfilment and tracking updates kept against the Shopify order.
02
Checkout
The delivery address and Shopify shipping rules calculate the available charge.
03
Order updates
Dispatch and tracking are emailed and shown on the secure order-status page.
Charges calculated before payment
Available delivery services and charges are calculated in Shopify checkout from the basket and delivery address. You see the applicable total before placing the order.
Stock and sourced lead times
Stock items can usually move quickly once payment or account details are complete. For sourced or additional quantities, the sales desk confirms the expected lead time.
Dispatch and tracking
When fulfilment and courier tracking are available, Shopify emails the order update and exposes it through the secure order-status link in your account.
Damage, shortages, or errors
Check deliveries promptly. Report visible damage, missing quantities, or an incorrect product with the order number and keep the packaging while the team investigates.
Large or specialist items
Heavy, oversized, hazardous, or supplier-direct consignments may need a separately confirmed service. Any manual charge is agreed before the order is accepted.
International delivery
Availability, transport, duties, taxes, import requirements, and delivery responsibility are confirmed for the destination before an overseas order is processed.
Something wrong with a delivery?
Open a return request and select the affected item, quantity, and reason. The request is saved in the CMS and immediately receives an email reference.